Terms & Conditions
Last updated: 22 August 2026
These Terms & Conditions apply to services provided by Legionella Assessors through this website and through bookings made directly with us.
By booking or purchasing a service, you agree to the terms that apply to that service. Nothing in these Terms & Conditions affects any statutory rights that cannot lawfully be excluded or restricted.
1. Our Services
Legionella Assessors provides professional property compliance services including:
- Legionella risk assessments
- Commercial Legionella risk assessments
- Legionella testing and sampling where separately agreed
- Legionella Responsible Person training
- Other Legionella training courses
- Written Schemes of Control or associated compliance documentation where agreed
- Energy Performance Certificates (EPCs)
- Independent damp and mould surveys
- Other related inspection, assessment and training services agreed with the client
The precise scope of the service will depend upon what has been booked or agreed.
For Legionella services, assessments and recommendations are based upon the premises, water systems, information, documentation and conditions available at the time of the assessment.
2. Legionella Risk Assessments
A Legionella risk assessment is an assessment of the risk associated with the relevant water systems and their management.
The scope of an assessment will depend upon the type, size and complexity of the premises and water systems present.
An assessment may include, where relevant:
- Inspection of accessible hot and cold water systems
- Representative temperature measurements
- Identification of relevant risk factors
- Consideration of stored water
- Consideration of little-used outlets, stagnation and redundant pipework
- Inspection of showers and other relevant outlets
- Review of available monitoring, flushing and maintenance records
- Consideration of existing management arrangements
- Identification of recommended control measures or further actions
The assessment does not guarantee that Legionella bacteria are absent from a water system.
Unless specifically agreed, a Legionella risk assessment does not automatically include laboratory water sampling, remedial plumbing works, ongoing monitoring or maintenance.
Where appropriate, services such as sampling, Responsible Person training, Written Schemes of Control or additional compliance support may be provided or quoted separately.
3. Access to the Premises
The client is responsible for ensuring that suitable access is available at the agreed appointment time.
Where relevant, access should be provided to:
- Water outlets
- Plant rooms
- Water heaters and cylinders
- Accessible cold water storage tanks
- Showers
- Relevant service areas
- Other parts of the water system reasonably required for the assessment
Where parts of the premises or water system cannot be accessed safely or reasonably, this may limit the scope of the assessment.
Any significant access limitations will normally be recorded within the report where relevant.
We are not responsible for defects, risks or conditions that could not reasonably have been identified because access was unavailable, unsafe or restricted.
4. Information Provided by the Client
Clients should provide relevant information that is reasonably available and may affect the assessment.
This can include:
- Previous Legionella risk assessments
- Water-system schematics
- Temperature-monitoring records
- Flushing records
- Maintenance records
- Details of alterations to the water system
- Previous sampling results
- Details of known problems
- Information about occupancy or vulnerable persons where relevant
- Details of existing control arrangements
The assessment and resulting report may rely partly upon information supplied by the client or people acting on their behalf.
We cannot accept responsibility for conclusions affected by information that is materially incorrect, incomplete or withheld.
5. Reports and Recommendations
Reports reflect the conditions observed and information reasonably available at the time of the assessment.
Recommendations are intended to assist the client in managing identified risks and meeting applicable responsibilities.
The client remains responsible for deciding how recommendations are implemented and for ensuring that appropriate ongoing control, monitoring, maintenance and management arrangements are maintained.
Where circumstances, occupancy, management arrangements, the building or water system subsequently change, the assessment may need to be reviewed.
6. Written Schemes of Control
Where appropriate to the premises and identified risks, a Written Scheme of Control or other supporting compliance documentation may be offered as an additional service or included where expressly agreed.
Any Written Scheme provided will be based upon the information and systems available at the time it is prepared.
The client remains responsible for ensuring that the control measures are implemented, monitored and maintained.
7. Legionella Testing and Water Sampling
Laboratory sampling for Legionella is separate from a Legionella risk assessment unless specifically included within the agreed service.
Where sampling is arranged, samples may be analysed by an appropriate independent laboratory.
Laboratory results relate to the samples taken at the particular locations and times stated and should not be interpreted as a guarantee that Legionella is absent throughout an entire water system.
Sampling does not replace the need for a suitable Legionella risk assessment where one is required.
8. Training
Training services are provided for educational and compliance-support purposes.
Participants are responsible for attending and participating appropriately and, where an assessment or test forms part of the course, meeting any stated completion requirements.
Completion of a training course does not by itself guarantee that an individual is competent to undertake every Legionella-related task or manage every type of water system.
Competence depends upon appropriate knowledge, training, skills, experience and the complexity of the duties being undertaken.
Details of our training services can be found on our Legionella Training Courses page.
9. Responsible Person Training
Our Legionella Responsible Person Training is designed to help people understand their role in managing Legionella control measures.
Training may cover subjects including monitoring, record keeping, flushing, temperature control, escalation of problems and implementation of relevant control measures.
The appointment of a Responsible Person and the allocation of responsibilities remain matters for the relevant organisation or Dutyholder.
10. Fees and Payment
Fees will normally be agreed before work is undertaken.
Unless otherwise agreed, payment is due in accordance with the invoice or payment terms provided.
Additional work outside the originally agreed scope may be subject to an additional charge, which will normally be agreed before that additional work is undertaken.
11. Cancellations and Rearranged Appointments
If you need to cancel or rearrange an appointment, please provide as much notice as reasonably possible.
Where significant travel, preparation, accommodation, laboratory costs or other expenses have already been incurred specifically for an appointment, we reserve the right to recover reasonable costs where legally permitted.
Any cancellation charge will take account of the circumstances and costs or losses reasonably incurred.
Nothing in this section affects any cancellation or other statutory rights that apply to consumers.
12. Delays and Events Outside Our Control
We will make reasonable efforts to attend appointments and provide reports within agreed or indicated timescales.
However, delays may occasionally occur because of circumstances outside our reasonable control, including illness, severe weather, travel disruption, restricted access, laboratory delays or other unforeseen circumstances.
Where this occurs, we will endeavour to inform the client and rearrange or complete the service as soon as reasonably practicable.
13. Limitations
Our inspections and assessments are non-destructive unless otherwise specifically agreed.
We cannot be responsible for defects or risks that are concealed, inaccessible or could not reasonably have been identified during the agreed inspection.
Reports are prepared for the client and purpose for which the service was commissioned.
No assessment can eliminate all risk, and conditions within buildings and water systems can change after an inspection has taken place.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
14. Health and Safety
We reserve the right not to access an area or undertake an activity where we reasonably consider conditions to be unsafe.
Clients should inform us in advance of known hazards or site requirements that may affect the assessment, including relevant access restrictions, hazardous areas or site-specific safety procedures.
15. Intellectual Property and Use of Reports
Unless otherwise agreed, copyright in reports, training materials, website content and other materials produced by Legionella Assessors remains with Legionella Assessors.
Clients may use reports supplied to them for the purpose for which they were commissioned, including legitimate compliance, property-management, regulatory or professional purposes.
Reports and training materials must not be altered, misrepresented, resold or reproduced for unrelated commercial purposes without permission.
16. Data Protection and Privacy
Personal information is handled in accordance with applicable data-protection requirements.
For information about how personal information is collected and used, please see our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
17. Complaints
If you are unhappy with a service provided, please contact us as soon as possible so that we have an opportunity to investigate and respond.
We aim to deal with complaints fairly and professionally.
You can contact us through our Contact page.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these terms affects any rights relating to jurisdiction that a consumer may have under applicable law.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.
The current version will be published on this website with the date of the latest update.
20. Contact
If you have a question about these Terms & Conditions or a service you are considering booking, please contact us.
You can also view our Site Map to find our assessment services, training and guidance pages.
