Terms & Conditions – Legionella Risk Assessment & Training Services
Trading name: Legionella Assessors
Website: https://legionellaassessors.co.uk/
Last updated: 29/04/2026
These Terms & Conditions (“Terms”) explain how Legionella Assessors (“we”, “us”, “our”) provides Legionella risk assessment and training services and what you can expect from us. By booking a service, instructing us to attend site, attending training, or accepting a report, you agree to these Terms.
1. Definitions
Client / You means the person or organisation booking the service, including business clients, private landlords, homeowners, or managing agents.
Services means the Legionella risk assessment services, training services, and any associated deliverables we agree to provide.
Site means the property or premises being assessed or where training is delivered.
Report means the written Legionella risk assessment report issued by us (where applicable).
Training means any Legionella awareness, compliance, or related training delivered by us, whether in person or remotely.
2. What we provide
We provide Legionella risk assessments and Legionella-related training services.
Risk assessments are carried out based on the information reasonably available at the time of inspection and a written Report is produced aligned with current UK guidance and accepted good practice, for example ACOP L8 and HSG274 where applicable.
Training is delivered based on current guidance and industry good practice. Unless otherwise agreed in writing, training is provided for general awareness and compliance purposes only and does not constitute formal accreditation or qualification.
Unless agreed in writing, our services do not include remedial works, ongoing monitoring, laboratory sampling, or the preparation of written schemes of control.
3. Booking, access and your responsibilities
To complete the assessment efficiently and accurately, you agree to:
- Provide safe, timely access to all relevant areas, water outlets, plant rooms, tanks, calorifiers, and associated equipment.
- Tell us about any known issues, including low temperatures, dead legs, TMV issues, stored water, poor flow, intermittent use, previous Legionella history, or recent changes to the system.
- Provide any relevant documents you hold where available, such as schematics, asset lists, logbooks, or previous assessments.
- Ensure the Site is safe for inspection and that any required permissions, keys, or permits are in place.
If access is restricted, the system is not operational, or key areas cannot be inspected, we may still need to issue the Report based on what can reasonably be observed. Any limitations will be clearly stated in the Report.
4. Appointment changes and cancellations
If you need to reschedule, please give us as much notice as possible. Where an appointment is cancelled at short notice or access is refused on arrival, we may charge a reasonable call-out fee to cover time and travel.
5. Report turnaround
We normally issue the Report within 3 days of the site visit. This may vary depending on site complexity, access, and the information provided. If timescales change, we will keep you informed.
6. Your 14-day review period
We want you to be completely comfortable with what we have delivered. If anything in the Report does not look right to you, or you would like clarification, please contact us within 14 days of the Report issue date, or invoice date if later.
Within that 14-day period, we are happy to:
- Answer reasonable questions about the findings and recommendations.
- Correct factual errors, such as outlet locations, asset details, or system descriptions, where supporting information is provided.
- Explain how risk ratings and recommendations were reached.
After 14 days, we can still help. However, additional amendments, re-issue of reports, or site re-visits may be treated as chargeable work, depending on what is required.
Nothing in this section limits any rights you may have under UK consumer law. This review period is intended as a fair and practical window to raise queries promptly so we can resolve them quickly.
7. Fees and payment terms
Our fees are as agreed at the time of booking or as quoted in writing. Unless otherwise stated, invoices are payable within 7 days of the invoice date.
If you have any query about the invoice, please let us know as soon as possible so we can resolve it quickly and fairly.
For business-to-business work, late payment may result in statutory interest and fixed compensation being applied in line with the Late Payment of Commercial Debts (Interest) Act 1998.
For consumer clients, we will handle late payments reasonably and in line with applicable law.
We reserve the right to suspend services, withhold further work, or withhold reports where payment terms are not met.
8. Printed reports
A digital copy of the Report in PDF format is included as standard within our service.
If you request a printed hard copy of the Report, this can be provided for an additional fee to cover printing, materials, packaging, and postage.
The current fee for a printed Report is £5 per report, unless otherwise stated at the time of request.
We reserve the right to update this fee in line with printing, material, packaging, and postage costs. Printed reports may only be issued once payment, including any applicable printed report fee, has been received.
9. Training services
Where training is provided, it is delivered based on current UK guidance and accepted good practice at the time of delivery.
Training is intended to support understanding of Legionella risks and control measures. It does not transfer legal responsibility, which remains with the dutyholder or responsible person.
We do not guarantee competency following training, as this depends on how the information is applied, site-specific conditions, and ongoing management.
Any materials provided during training remain our intellectual property unless otherwise agreed in writing.
10. Scope, exclusions and limitations
Our assessment is a professional opinion based on the condition of the water system at the time of inspection and the information reasonably available.
We are not responsible for issues caused by:
- Changes made after our visit, including system alterations, new equipment, or changes in occupancy or use.
- Failure to implement recommendations or maintain control measures.
- Hidden defects, isolated sections, or inaccessible areas that could not be inspected.
Any recommendations in the Report are provided to support Legionella control. Responsibility for implementation and ongoing management remains with the dutyholder, responsible person, property owner, or property manager.
11. Sampling and laboratory testing
Sampling is not included unless agreed in writing. Where sampling is arranged, it may be carried out by an independent laboratory, often UKAS-accredited where applicable, and additional fees will apply.
12. Health and safety
You must ensure the Site is safe to enter and inspect. We reserve the right to stop work if conditions are unsafe. If work is stopped for safety reasons, a reasonable charge may apply to cover time and travel.
13. Intellectual property and permitted use
The Report and any templates we provide, including training materials, remain our intellectual property. You are granted a licence to use the Report for compliance and operational purposes relating to the assessed Site.
You may share the Report with relevant parties where reasonably required, including managing agents, insurers, enforcing authorities, or contractors carrying out remedial works.
14. Data protection
We will handle personal data in line with applicable UK data protection law. For details, please see our Privacy Policy.
15. Complaints
If you are unhappy with any part of our service, please contact us and we will do our best to put it right. We aim to acknowledge complaints promptly and respond within a reasonable timeframe.
16. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
17. Contact
If you have any questions about these Terms & Conditions, please contact Legionella Assessors using the contact details provided on our website.
