Terms & Conditions – Legionella Risk Assessment Services

Trading name: Legionella Assessors
Website: https://legionellaassessors.co.uk/
Last updated: 06/01/2026

These Terms & Conditions (“Terms”) explain how Legionella Assessors (“we”, “us”, “our”) provides Legionella risk assessment services and what you can expect from us. By booking a service, instructing us to attend site, or accepting a report, you agree to these Terms.

1. Definitions

“Client / You” means the person or organisation booking the service (including business clients, private landlords, homeowners, or managing agents).

“Services” means the Legionella risk assessment and associated deliverables we agree to provide (typically including a written report).

“Site” means the property/premises being assessed.

“Report” means the written Legionella risk assessment report issued by us.

2. What we provide

We will carry out a Legionella risk assessment based on the information reasonably available at the time of inspection, and produce a written Report aligned with current UK guidance and accepted good practice (for example, ACOP L8 and HSG274 where applicable).

Unless agreed in writing, our service is an assessment and written Report. It does not include remedial works, ongoing monitoring, or laboratory sampling, writing of written scheme of control or associated documents.

3. Booking, access and your responsibilities

To complete the assessment efficiently and accurately, you agree to:

• Provide safe, timely access to all relevant areas, water outlets, plant rooms, tanks, calorifiers, and associated equipment.
• Tell us about any known issues (e.g., low temperatures, dead legs, TMV issues, stored water, poor flow, intermittent use), previous Legionella history, or recent changes to the system.
• Provide any relevant documents you hold where available (e.g., schematics, asset lists, logbooks, previous assessments).
• Ensure the Site is safe for inspection and that any required permissions/keys/permits are in place.

If access is restricted, the system is not operational, or key areas cannot be inspected, we may still need to issue the Report based on what can reasonably be observed. Any limitations will be clearly stated in the Report.

4. Appointment changes and cancellations

If you need to reschedule, please give us as much notice as possible. Where an appointment is cancelled at short notice or access is refused on arrival, we may charge a reasonable call-out fee to cover time and travel.

5. Report turnaround

We normally issue the Report within 3 days of the site visit. This may vary depending on site complexity, access, and the information provided. If timescales change, we will keep you informed.

6. Your 14-day review period (queries and corrections)

We want you to be completely comfortable with what we’ve delivered. If anything in the Report doesn’t look right to you, or you would like clarification, please contact us within 14 days of the Report issue date (or invoice date, if later).

Within that 14-day period, we are happy to:

• Answer reasonable questions about the findings and recommendations.
• Correct factual errors (for example: outlet locations, asset details, system descriptions) where supporting information is provided.
• Explain how risk ratings and recommendations were reached.

After 14 days, we can still help. However, additional amendments, re-issue of reports, or site re-visits may be treated as chargeable work, depending on what’s required.

Important note: Nothing in this section limits any rights you may have under UK consumer law. This review period is intended as a fair and practical window to raise queries promptly so we can resolve them quickly.

7. Fees and payment terms (14 days)

Our fees are as agreed at the time of booking (or as quoted in writing). Unless otherwise stated, invoices are payable within 14 days of the invoice date.

If you have any query about the invoice, please let us know as soon as possible so we can resolve it quickly and fairly. We’re always happy to discuss genuine concerns.

For business-to-business work, late payment may result in statutory interest and fixed compensation being applied in line with the Late Payment of Commercial Debts (Interest) Act 1998. For consumer clients, we will handle late payments reasonably and in line with applicable law.

8. Scope, exclusions and limitations

Our assessment is a professional opinion based on the condition of the water system at the time of inspection and the information reasonably available. We are not responsible for issues caused by:

• Changes made after our visit (e.g., system alterations, new equipment, changes in occupancy or use).
• Failure to implement recommendations or maintain control measures.
• Hidden defects, isolated sections, or inaccessible areas that could not be inspected.

Any recommendations in the Report are provided to support Legionella control. Responsibility for implementation and ongoing management remains with the dutyholder/responsible person and/or property owner/manager.

9. Sampling and laboratory testing

Sampling (where requested) is not included unless agreed in writing. Where sampling is arranged, it may be carried out by an independent laboratory (often UKAS-accredited where applicable) and additional fees will apply.

10. Health & safety

You must ensure the Site is safe to enter and inspect. We reserve the right to stop work if conditions are unsafe. If work is stopped for safety reasons, a reasonable charge may apply to cover time and travel.

11. Intellectual property and permitted use

The Report and any templates we provide remain our intellectual property. You are granted a licence to use the Report for compliance and operational purposes relating to the assessed Site. You may share it with relevant parties (e.g., managing agents, insurers, enforcing authorities, contractors carrying out remedials) as needed.

12. Data protection

We will handle personal data in line with applicable UK data protection law. For details, please see our Privacy Policy.

13. Complaints

If you are unhappy with any part of our service, please contact us and we will do our best to put it right. We aim to acknowledge complaints promptly and respond within a reasonable timeframe.

14. Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

15. Contact

Terms & Conditions – Legionella Risk Assessment Services

Trading name: Legionella Assessors
Website: https://legionellaassessors.co.uk/
Last updated: [add date]

These Terms & Conditions (“Terms”) explain how Legionella Assessors (“we”, “us”, “our”) provides Legionella risk assessment services and what you can expect from us. By booking a service, instructing us to attend site, or accepting a report, you agree to these Terms.

1. Definitions

“Client / You” means the person or organisation booking the service (including business clients, private landlords, homeowners, or managing agents).

“Services” means the Legionella risk assessment and associated deliverables we agree to provide (typically including a written report).

“Site” means the property/premises being assessed.

“Report” means the written Legionella risk assessment report issued by us.

2. What we provide

We will carry out a Legionella risk assessment based on the information reasonably available at the time of inspection, and produce a written Report aligned with current UK guidance and accepted good practice (for example, ACOP L8 and HSG274 where applicable).

Unless agreed in writing, our service is an assessment and written Report. It does not include remedial works, ongoing monitoring, or laboratory sampling.

3. Booking, access and your responsibilities

To complete the assessment efficiently and accurately, you agree to:

• Provide safe, timely access to all relevant areas, water outlets, plant rooms, tanks, calorifiers, and associated equipment.
• Tell us about any known issues (e.g., low temperatures, dead legs, TMV issues, stored water, poor flow, intermittent use), previous Legionella history, or recent changes to the system.
• Provide any relevant documents you hold where available (e.g., schematics, asset lists, logbooks, previous assessments).
• Ensure the Site is safe for inspection and that any required permissions/keys/permits are in place.

If access is restricted, the system is not operational, or key areas cannot be inspected, we may still need to issue the Report based on what can reasonably be observed. Any limitations will be clearly stated in the Report.

4. Appointment changes and cancellations

If you need to reschedule, please give us as much notice as possible. Where an appointment is cancelled at short notice or access is refused on arrival, we may charge a reasonable call-out fee to cover time and travel.

5. Report turnaround

We normally issue the Report within 3 days of the site visit. This may vary depending on site complexity, access, and the information provided. If timescales change, we will keep you informed.

6. Your 14-day review period (queries and corrections)

We want you to be completely comfortable with what we’ve delivered. If anything in the Report doesn’t look right to you, or you would like clarification, please contact us within 14 days of the Report issue date (or invoice date, if later).

Within that 14-day period, we are happy to:

• Answer reasonable questions about the findings and recommendations.
• Correct factual errors (for example: outlet locations, asset details, system descriptions) where supporting information is provided.
• Explain how risk ratings and recommendations were reached.

After 14 days, we can still help. However, additional amendments, re-issue of reports, or site re-visits may be treated as chargeable work, depending on what’s required.

Important note: Nothing in this section limits any rights you may have under UK consumer law. This review period is intended as a fair and practical window to raise queries promptly so we can resolve them quickly.

7. Fees and payment terms (14 days)

Our fees are as agreed at the time of booking (or as quoted in writing). Unless otherwise stated, invoices are payable within 14 days of the invoice date.

If you have any query about the invoice, please let us know as soon as possible so we can resolve it quickly and fairly. We’re always happy to discuss genuine concerns.

For business-to-business work, late payment may result in statutory interest and fixed compensation being applied in line with the Late Payment of Commercial Debts (Interest) Act 1998. For consumer clients, we will handle late payments reasonably and in line with applicable law.

8. Scope, exclusions and limitations

Our assessment is a professional opinion based on the condition of the water system at the time of inspection and the information reasonably available. We are not responsible for issues caused by:

• Changes made after our visit (e.g., system alterations, new equipment, changes in occupancy or use).
• Failure to implement recommendations or maintain control measures.
• Hidden defects, isolated sections, or inaccessible areas that could not be inspected.

Any recommendations in the Report are provided to support Legionella control. Responsibility for implementation and ongoing management remains with the dutyholder/responsible person and/or property owner/manager.

9. Sampling and laboratory testing

Sampling (where requested) is not included unless agreed in writing. Where sampling is arranged, it may be carried out by an independent laboratory (often UKAS-accredited where applicable) and additional fees will apply.

10. Health & safety

You must ensure the Site is safe to enter and inspect. We reserve the right to stop work if conditions are unsafe. If work is stopped for safety reasons, a reasonable charge may apply to cover time and travel.

11. Intellectual property and permitted use

The Report and any templates we provide remain our intellectual property. You are granted a licence to use the Report for compliance and operational purposes relating to the assessed Site. You may share it with relevant parties (e.g., managing agents, insurers, enforcing authorities, contractors carrying out remedials) as needed.

12. Data protection

We will handle personal data in line with applicable UK data protection law. For details, please see our Privacy Policy.

13. Complaints

If you are unhappy with any part of our service, please contact us and we will do our best to put it right. We aim to acknowledge complaints promptly and respond within a reasonable timeframe.

14. Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

15. Contact

Legionella Assessors